Hereford United Football Club (1939) Ltd

Customer Services Charter

The following is services and commitment of Hereford United F.C

Customer Services

·All staff are encouraged to be friendly, polite and helpful as they are a customer contact.

·The Club endeavours to reply to customer enquiries/complaints within a reasonable time period of 7-10 days by either, e-mail, letter or telephone.

·The Club has a customer service contact available during club opening hours to deal with any issues that may arise.

Staff Contracts

·All staff are a contact with the general public and must respond to an enquiry in the appropriate manner.

·All staff must be friendly, polite and helpful at all times.

·The Club has a anti-discrimination policy in place that is understood by all staff which lays out the Club's commitment to eliminate all discriminatory behaviour.

Consultant and Information

·The Club strives to keep supporters informed on a regular basis through forums, questionnaires, website, press releases and match programme's.

·The Club gives the earliest notice that is possible for ticket policy changes and the reason for this change.

·The Club will try to develop ways to consult with all interested parties whether sponsors, local community, councils etc.

Ticketing

·The Club will always look at refunds for Postponed and/or Abandoned Matches.

·The Club strives to offer an appropriate band of pricing including concessions for junior supporters and senior citizens over 65.

·The Club will try to develop ways to consult with all interested parties whether sponsors, local community, councils etc.

Accommodation for Away Supporters

·The club abides by the competition Rules & Regulations governing the allocation of tickets for visiting clubs.

·The Club does not charge higher ticket prices for visiting supporters and that concessions will apply to visitors as well as home supporters.

·The Club welcomes early indications that a visiting club would not require more than 5% of the capacity, making the balance of seats available for home supporters.

Merchandise

·The Club endeavours to ensure that all replica Strip design's have a minimum lifespan of two seasons.

·The Club carries out its obligations under competition Rules and Regulations to prevent price fixing in relation to the sale of the replica Strip.

·The Club offers refunds on merchandising in accordance with its legal obligations.

Community Activities

·The Club aims to increase attendance by issuing free tickets for home games to local organisations and schools.

·The Club is committed to encourage children to play and watch football, through our Football in the Community Scheme.

·The Club works with children with special needs and disabilities through coaching sessions at special schools.